April 30, 2013
BillingTree Reaffirms Customer Focus and Commitment to Adding Value with Initiative that Raises Standards for Customer Support
'Customer First' Programprovides ongoing training,
compliance information and education, plus added values including
enhanced service and support
Phoenix, Ariz. - April 30,
2013 - BillingTree, one of the nation's leading
competitively priced on-demand payment processors, has announced a
new customer compliance and education initiative as part of its
recently released Customer First program. BillingTree has made
arrangements with key industry associations including the ACA
International (The Association of Credit and Collection
Professionals) to offer no-cost access to selected compliance and
best practices educational events, in order to provide ongoing
information to customers.
Customer First program extends BillingTree's service commitment
beyond simply servicing processing related support needs through
four additional key areas - Added Value, Subject Matter Expertise,
Education and Compliance, and Dedicated Communication
the initiative, BillingTree will cover the cost of providing
customers with selected replays of educational webinars and
teleseminars free of charge. These recorded events from leading
industry associations are valued at over $100 each and are
typically only accessible to association members.
new Customer First program also offers savings to BillingTree
customers who use ACH for payments - covering the cost of complying
with NACHA regulations by paying the fee for the annual NACHA
Rulebooks on their behalf.
Finally, the addition of a new exclusive
Customer First Webinar Series allows BillingTree customers to share
ideas and success stories, discuss new products, services and
regulations and look at vital performance metrics and service
scorecards. A social media emphasis has also been expanded to
Customer First program has been designed to evolve over time and
set a new support standard for the industries we service,"
commented David Roberts, President and CEO, BillingTree. "It
assists BillingTree customers in keeping up with all their
collection, payment, compliance and on-going educational
challenges, as well as becoming part of a community to share ideas
which might have an impact on their business."
has grown by offering competitive processing rates combined with
top levels of security, as indicated by our compliance including
PCI and SSAE 16," David Roberts continued. "In addition, we
were recently accredited with an 'A+' rating by the internationally
respected independent Better
Business Bureau (BBB).
We have always complemented this with first class support and our
Customer First program is taking this to a new level."
BillingTree supplies the leading
fully integrated, multi-channel electronic payment platform to
multiple industries: Healthcare (Acute and Ambulatory care),
Insurance, ARM and the collection agency market, Utilities, such as
power, cable, municipal, and phone, plus subscription-billed
services. Benefits of electronic payment solutions include improved
operational efficiencies and cash flow, decreased A/R days
outstanding, accelerated availability of consumer funds, reduced
costs associated with manual-payment processing, and integrated
processing by managing all payments, returns, and corrections
through a single portal.
leader in on-demand payment processing, BillingTree empowers
customers with competitive advantage through a simplification of
the billing and receivables process. By delivering the most
innovative technology while making it as easy and inexpensive as
possible to accept payments, BillingTree has revolutionized the
payments landscape. Our software-as-a-service (SaaS) model delivers
industry-leading payment solutions, proven integration, and
point-and-click simplicity. BillingTree's focus on innovation has
allowed us to help more than 1,200 customers eliminate manual
processes and automate their payment cycles. BillingTree - Your
Growth is our Business. For more information, visit www.mybillingtree.comor
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