Contact center customers gain access to cost-effective payment processing options through Interactive Voice Response and mobile SMS
Phoenix, Ariz. & St. George, Utah – Nov 28, 2018 BillingTree®, the payment problem solvers™, today announced an integration with TCN, the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide. The two-way partnership provides BillingTree customers with access to new dialing and calling services and TCN customers with access to the BillingTree merchant services and Payrazr® platform. Through this partnership, companies can now deploy, scale and adapt payment processing services to the needs and priorities of their businesses.
BillingTree’s integration to TCN’s IVR and TCN cloud contact center platform provides TCN customers with access to BillingTree’s IVR payment gateway as another effective, secure and streamlined payment option to collect and receive payments on time and in full. Additionally, through TCN’s omnichannel texting feature, AgentSMS, contact center agents can send customers payment reminders and direct links to facilitate payments, connecting them directly with BillingTree Payrazr mobile payment solutions.
“We are proud to partner with leading technology and payment processing providers, such as BillingTree, to offer our customers convenient and seamless ways to process payments across any channel,” said Terrel Bird, co-founder and CEO of TCN. “This partnership is just another example of how TCN strives to help companies become and remain personalized, perceptive, proactive and progressive to better engage with our customer base.”
“Flexible and on demand consumer enabled communications with payment acceptance is strategically significant to the success of client engagement and revenue management activities. This partnership comes at a time when interest in voice enabled experiences such as Alexa, Siri and Cortana are at an all-time high,” said Russ Palay, director of product at BillingTree. “Given the complementary technology of TCN and BillingTree, this integration makes perfect sense, helping call center organizations and contact center agents save time and better serve their customers.”
To learn more about TCN and BillingTree’s new integrated partnership, visit https://www.tcnp3.com/call-center-solutions/ivr/ or to request a demo or more information visit https://start.mybillingtree.com/acton/media/15831/tcn
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit: http://www.tcn.com/ or follow on Twitter @tcn.
BillingTree® is the leading provider of integrated payments solutions to the Healthcare, ARM, Property Management, B2B, and Financial Services industry verticals. Through its technology-enabled suite of products and services, BillingTree enables organizations to increase efficiency and decrease the costs of payment processing while adhering to compliance regulations. Leveraging more than a decade of market experience, BillingTree is dedicated to growing payments with technology through an integrated omni-channel offering, suite of proprietary products and value-added services, and a company-wide focus on delivering extraordinary customer service.