What Happens When Your Merchant Account Gets Dropped?

This is something that every business owner dreads, but it happens all the time. Imagine getting a notification from your bank saying they can’t process your business’s payment transactions anymore, effective immediately. They’ve deemed your business “high-risk” and no longer wish to do business with you. While this might be true of industries like online […]

8 Things Your Payment Provider Must Have in the ARM Industry

Optimize your ARM business with the right payment processor! One characteristic of collection agencies that complicate payment acceptance is the nature of their business. Not only are these agencies in a highly regulated industry, but they are also unfairly classified as a high-risk industry and lumped in with gambling, nutraceuticals, and cryptocurrency companies to name […]

Top Benefits of Integrated Payments in Collections

Collection agencies are always busy serving their customers, inputting customer data, setting up payment plans, and retrieving payments. Importing all this data can become time-consuming and cost your agency more than just money. Integrated payment solutions are crucial for the everyday functions of the collections industry. If you are running a collection agency, here’s how […]

IVR Payments for Your Collections Business

IVR payments make the customer experience even better! In a recent survey we conducted, in terms of use, online portals took the top spot with 86% of the respondents, but Telephone Interactive Voice Response (IVR) came in third at 47.8%. This makes sense, especially since COVID-19 has radically changed the way people do business. Customers […]

Why Payment Integrations Matter in Collections

Integrated Solutions for Collections Payments In what has now become a competitive digital landscape, since COVID-19, a large majority of agencies today require simple-to-use, automated solutions to meet growing consumer demand for diverse payment options. Gone are the days of cash and mailed checks. If you want to reach your customers and increase on-time payments, […]

Top 5 Tips for Collections Businesses

Many small to mid-sized businesses find payments to be their most significant challenge. Odd, we know, but all too common. You’d think companies would want to develop the simplest way to accept and receive money. This is especially true of the ARM/collections industry. Collections are fraught with outdated systems and methodologies that make collecting on-time […]