Trends in Healthcare Payment Processing for Specialty Medical Care

Specialty medical care, like radiology, can cost patients hundreds or even thousands of dollars out of pocket. If patients cannot pay these bills, then the responsibility is transferred over to the healthcare provider, which can end up hurting their bottom line. Right now, one in five working-age Americans with health insurance cannot afford their bills. […]

Key Considerations for Healthcare Billing and Collections

Healthcare Billing and Collections Though there is a patient responsibility for specialty medical care, this responsibility is not always fulfilled. Patients may default on their medical bills, which results in nearly two million bankruptcies being filed every year in the United States. Medical care can be costly for patients. Without health insurance, patients will pay […]

Are You Ready for a HIPAA Audit?

As any healthcare provider or collection agency for healthcare knows, HIPAA stands for the Health Insurance Portability and Accountability Act, which is a 1996 Federal law that restricts access to individuals’ private medical information. The HIPAA Privacy Rule provides the national regulations for the use and/or disclosure of an individual’s health information. Essentially, the Privacy […]

A Sales Technique That Can Help Healthcare Collect More Payments

Due to the dramatic increase in the volume of patient responsibility, many hospitals are receiving more self-pay patients. These patients have high-deductible health plans (HDHPs) which means more out-of-pocket expenses for the patient. The problem is that many of the patients have difficulty paying their bills. In fact, a recent study showed that hospitals can […]

The Advantages of IVR Systems for the HealthCare Industry

In BillingTree’s recent 2016 Healthcare Operations and Technology Survey, healthcare providers were asked what payment options they currently offer their patients. “Onsite and mail” was the top method at 93% and “via agent over the phone” was second at 87%. “Via Interactive Voice Response (IVR)” was a distant third place; only 6.7% of respondents use […]

Selecting a Collection Agency for Health Care Collections

In BillingTree’s recent 2016 Healthcare Operations and Technology Survey, healthcare providers were asked what options related to patient payments they were planning to add within the next 12 months. One of the top responses was “third-party collections” at 26.7%. Selecting the proper third party collection agency is an important task and one that should not […]

Healthcare Collection Cost Savings from 3rd Party Payment Processing

BillingTree recently published their 2016 HealthCare Operations and Technology Survey. In this research they surveyed healthcare providers to understand their collection needs as well as their adoption of technology to assist collections. In terms of importance as it relates to payment processor services, one of the main concerns was the cost of working with a […]