BillingTree has released its 3rd annual ARM Industry Operations, Technology & Payments Survey report finding 2015 to be the first year where no discernible difference could be seen in online payment technology adoption by agency size. The survey also found that agencies once again cited compliance as their biggest concern, with compliance during agent-assisted transactions offering fresh regulatory challenges. Additionally, unclear guidelines on emerging technologies such as the presentation, authorization and storage of electronic documents under Reg E/E-sign continue to cause anxiety. Over 200 ARM companies of various sizes took the survey in February 2015.
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