NACHA’s new unauthorized return rate threshold

As of Sept. 18, 2015, the new unauthorized threshold per originator rule goes into effect, reducing the allowable percentage from 1 percent to 0.5 percent. Just like in the current rules, when an originator has exceeded the unauthorized threshold, NACHA will contact the ODFI and require a plan to be implemented to reduce the unauthorized return rate below the threshold for at least 180 days.

What this means to you -
If your company’s unauthorized returns don’t exceed 0.5% then nothing needs to be done today, however adhering to or following best practices will help you stay below the new threshold. However, if your company has been typically between 0.5% - 1%, then you will need to deploy immediate tactics to bring your rate below 0.5% to avoid potential disruption in your service.

BillingTree is pleased to offer several resources to help you become and remain compliant -
•  First, if you're a BillingTree Payment Services customer, your account automatically comes with our complimentary customer transaction monitoring service that will alert you through a series of emails should your company begin approaching the new threshold.
•  Second, we’ve compiled a comprehensive list of resources that cover this latest rule change, ACH authorizations, along with some tips on how to proactively reduce returns: