- BillingTree survey provides healthcare industry’s annual benchmark for payment technology adoption, market challenges and compliance priorities
- Survey open through August for providers to share approaches to patient payments and revenue cycle best practices
Phoenix, Ariz. – July 31, 2018 BillingTree®, the leading payment technology provider, today opened its third annual Healthcare Operations and Technology Survey for healthcare providers. The 2018 survey will give revenue cycle managers and healthcare decision-makers extensive insight into payment technology adoption and use, by mapping industry pain points, trends and opportunities.
Now in its third year, the survey provides an essential benchmark of healthcare industry payment technology. To participate visit: 2018 Healthcare Survey
Results of the survey will be published in Q4 2018. Participants will receive a complimentary copy of the full report, as well as gain access to insights from previous years.
The 2017 healthcare study found a dramatic increase in the number of providers offering Interactive Voice Response (IVR) payment options for patients and accepting patient responsibility payments via web portals – with further adoption anticipated in 2018. Financial reporting and HIPAA compliance ranked as the top two priorities impacting a healthcare provider’s choice of payment provider.
“With statistics showing levels of patient payment responsibility higher than ever, the healthcare revenue cycle is increasingly under the microscope. As a result, offering multiple payment channels and methods should be a priority when looking to maximize both revenue and patient satisfaction,” said Pat McIntyre Director of Healthcare at BillingTree. “It will be interesting to track and identify any shifts in revenue cycle management, technology usage and compliance concerns from this year’s survey.”
BillingTree® is the leading provider of integrated payments solutions to the Healthcare, ARM, Property Management, B2B, and Financial Services industry verticals. Through its technology-enabled suite of products and services, BillingTree enables organizations to increase efficiency and decrease the costs of payment processing while adhering to compliance regulations. Leveraging more than a decade of market experience, BillingTree is dedicated to growing payments with technology through an integrated omni-channel offering, suite of proprietary products and value-added services, and a company-wide focus on delivering extraordinary customer service.