At BillingTree, we understand this is a difficult time for businesses. We want to keep in touch with all our customers and understand the issues you’re facing during the COVID-19 pandemic.
We just want to serve as a trusted resource to help your business overcome some of these obstacles and show you how you can keep customers paying you, while keeping both them and your employees safe while we get through this together.
With these ideas and resources, we hope you become more efficient in collecting payments both now and in the future when the storm clouds finally clear.
How BillingTree can help your business right now
We’re Ready to Help
Everyone’s been impacted by the pandemic. But BillingTree is still here for you, just working remotely for now. We invite you to utilize us as a resource for any payment processing questions or advice, or if you have a specific technical issue you’re having. Simply call us at 877.424.5587 or email [email protected] and we’ll help in any way we can. And all this advice is absolutely free.
In this current crisis, handling physical objects should be avoided. Making the switch to digital payments saves you money on the cost of paper and postage for invoices and statements, plus this will reduce the time consumers take to pay. One of the easiest ways to go contactless is to offer an online, self-serve payment portal. Check out this article we wrote specifically for the credit union industry.
Deep Links Bridge The Gap
BillingTree clients that have a Core/partner dev can deep link to the Hosted Payments Form or EZPay within Payrazr. This functionality allows phone agents to seamlessly send consumers to a pre-populated payment form. This deep linking enables you to bridge the gap between phone and online so payments can be made efficiently by consumers on your online portal, and saves your agents’ time.
24/7 Access Drives Payments
During this time, it’s important to be there for your customers 24/7. This could be as easy as driving consumers to the self-serve payment channels you’re already using. A big chunk of your payers may not be aware you have a web portal that they can access online. If you offer SMS or IVR, simply making them aware of these options can pay off big time, both in the short term and long term.
Push To IVR Payments
The Payrazr IVR payment platform has some advanced features that will help in these trying times. Agents can transfer callers to the IVR to complete payment, allowing them to convert calls to automated payments. For IVR Tech clients that can’t take card numbers from remote workers, an outbound IVR can now be tied to our inbound IVR so autodialers can prompt callers for payments.
For our clients who are small businesses (<500 employees), we’ve been watching the news and conducting research on how we can refer you to relief programs during this difficult time. This includes the Paycheck Protection Program (PPP) and Economic Injury Disaster Loans (EDIL) sections of the CARES Act. As these programs continue to change, we recommend using the ETA as a resource on this topic.