Use online portals to adapt to the current crisis.
The current COVID-19 crisis has shifted the way businesses think about operations. Those that have been using outdated systems are quickly learning that these methods just won’t cut it anymore. Even industries like bookstores, restaurants, and retail stores have shifted their focus and adapted to the current challenge at hand.
Many of these businesses have found new and inventive ways to stay afloat during these challenging times, and they all involve shifting to online methods.
That’s where BillingTree comes in to make the transition as smooth as possible. The first step toward updating to a digital system is having the ability to accept online payment via a portal. Here are some of the ways an online portal can help your fuel delivery business during the COVID-19 epidemic.
How Online Payment Portals Help You
Online Portals: 24/7 Payments
Being able to accept payments 24/7 is another significant benefit of an online portal. If your customers want to make a payment, but your staff is gone for the day, you’re wasting money and giving them a bad customer experience.
On the other hand, with digital payments, your customers can log in any time and make a payment whenever it’s most convenient for them. If your customers don’t have a computer handy, they can also use tools like IVR (Interactive Voice Response) to call a number and make their payment over the phone.
Online Portals: Reduces Costs
Like many companies, if you’ve had to reduce hours, you still need a way to collect payments from customers efficiently. Online portals ease the burden on your staff by making payments and other tools readily available to the customer.
You’ll also save on the cost of stamps, envelopes, and printed invoices that tend to add up quickly. By making the switch to digital payments, you’re cutting a lot of these costs in one fell swoop.
Online Portals: Faster Payments
Time is money, literally. If you consider the number of resources you spend on a single account and the time it takes you to get paid for rending your service and product, then you know the faster you get paid, the better. Digital payments help speed up the process considerably.
With traditional checks, it could take weeks for you to get paid. Yet, with digital, you can see real-time payments, offering a better experience for you and your customers.
Online Portals: More Efficient
Getting paid faster is nice, but freeing up your staff is the real game-changer. It is hard to expand or offer better customer support when your team is busy tracking down customer information and sending out invoices on an individual level.
By making the switch to digital payments, customers can log in to their accounts and make payments the day they are due.
With fuel, it is usually not a single transaction that takes place. Your customers are going to continue using your services repeatedly. That is why managing recurring payments should be fast, simple, and convenient.
More and more companies continue to innovate to survive, and its time, the energy delivery space did the same. While the world of fuel can be chaotic with shifting prices, regulations, and whatever else the world throws at you, your payment processing system should be the rock that holds steady throughout.
Give customers a better payment experience while reducing administrative costs and speeding up the process at the same time.