Improving Your Practice’s Operational Efficiency – Can Healthcare Electronic Payments Help?
No doubt your practice has a roster full of patients who your staff members care for. On top of that, there are countless business operations your staff members need to manage. It’s clear wasting time isn’t an option. It’s vital to find ways to deliver outstanding care in a more efficient way. There are many elements involved in this. Perhaps you need to change the way in which your practice handles its lab tests. Or, maybe you need to automate the ordering of medical supplies. Or, perhaps you need to put healthcare electronic payments in place.
Streamlining your practice’s daily processes benefits everyone. The day runs smoothly and, most importantly, patients have improved clinical outcomes. Not to mention your practice will improve its financial outcome. With this in mind, here are a few ways in which your practice’s operational efficiency can get a boost.
- Offering In-House Lab Tests
Are you currently sending your patients to a separate site to have their lab tests done? If so, you’re slowing the process of care considerably. Using an off-site testing facility disrupts patient care in several ways. A patient may forget to make the appointment to have his or her test. Then, it may take several weeks for the results to come back from the test site. Finally, coordinating a follow-up appointment with the patient to discuss his or her results can be a challenge. If lab testing is available in the office, it’s possible to get a faster diagnosis. Patients are also more engaged, and you can adjust their medication more rapidly. As a result, you can deliver continuous care more effectively. That allows the patients and practice to benefit overall.
- Automated Ordering of Medical Supplies
If improving efficiency is your goal, automation is the key. Medical supplies are vital to the smooth running of your organization. How do you stay on top of the supplies that are getting low and that you need to purchase next? Is your inventory management efficient? If supplies aren’t available when they’re needed, this leads to inefficiencies and delays.
It’s vital to have a convenient process in place so the correct supplies are always in stock. If you order too few supplies, you can put your patients’ safety at risk. On the other hand, overordering is expensive for the practice. It’s key to strike the right balance, and you can achieve this through automated ordering. With the right automation in place, you can eliminate supply shortages and track spending more effectively.
- Streamline Staff Tasks
If your staff members are constantly handling jobs they’re not supposed to, you cannot maximize efficiency. Doctors shouldn’t be processing patient paperwork and account details. Office staff shouldn’t deliver lab test results. It’s key to give every staff member a list of key tasks he or she must complete. These tasks should be relevant to his or her job description. This also ensures patients have a better treatment experience. When clinicians have more time to give each patient, they’re able to focus all their attention on him or her. This means outcomes improve. Also, revenue can increase since clinicians can see a larger number of patients every day.
- Adopt Healthcare Electronic Payments Systems
Freeing up staff time is a key element to improving efficiency at your practice. One effective and affordable way to do this is to adopt an electronic healthcare payment system. Patients are looking for a convenient and efficient user experience. When it comes to paying their medical bills, this is especially important. These days, patients are responsible for covering a larger portion of their treatment costs. These sums can mount up to thousands of dollars. Clearly, most people struggle to pay such large amounts straight away via cash or check. If your practice fails to offer a range of payment methods, the chances of receiving payments on time decrease. Many patients delay making payments simply because they’re struggling to meet their obligations. Others delay because they lack the time to transfer funds, write paper checks, and, then, mail them. Convenience is king.
With efficient and reputable healthcare electronic payments systems in place, patients can control their own payments. They can pay via their methods of choice, whether it’s a credit card, debit card, ACH, FSA or HSA. They can use an automated telephone system to pay over the phone or a web portal to pay online. They can pay using SMS payments or even arrange for a payment plan themselves. This kind of convenience not only gives patients ownership of their payments, but it also makes them more likely to pay. Staff members no longer need to process manual payments or chase after nonpaying patients. They can, instead, focus on more relevant and essential office tasks.
These days, medical practices are often so busy with everyday tasks they don’t realize their practices are inefficient. However, there are many ways in which days can run smoother and in a more streamlined way. As a result, you can improve both your clinical and financial outcomes. From the automated ordering of supplies to integrated healthcare electronic payments systems, you can run your practice more effectively and profitably.