The practices of card-present payments and writing physical checks to pay bills are quickly becoming obsolete. Customers want easy to use systems to send money and take care of their debts.
If companies cannot keep up with the rapid changes in the payments sector, they will lose touch with their customers and not be able to drive revenue.
The solution is to utilize integrated payments, like BillingTree’s client Interactive Intelligence. The telecommunications and payment collection software business, which Genesys acquired in late 2016 for $1.4 billion, uses BillingTree’s Payrazr to make payments simple and convenient for their customers.
Why Interactive Intelligent chose Payrazr
Payrazr is first-in-class technology. When a company like Interactive Intelligence decides to incorporate their processes with Payrazr, they can brand the platform with their logos and marketing materials. Customers will have a seamless online experience when they navigate from company’s websites over to the platform.
Payrazr is accessible 24 hours a day, seven days a week, as is the IVR payment processing solution that complements it. If customers need additional assistance, they can call during regular business hours and speak with an agent.
The power is in the customers’ hands, as they can choose when and how they pay, whether it is with cards, eChecks, or ACH payments. They can set up payment plans to settle their debts and create recurring payments to ensure that they send in their money on time every month. They can also do debt negotiation right on the platform and access their payment histories.
Companies can see these records as well, along with invoices and all their customer accounts. They do not have to rely on legacy systems, which are prone to human error. An added benefit is that all customer data is uniform and easy to scroll through to find any crucial information.
The platform is PCI, SSAE-16, and HIPAA certified, which means that all customer data is kept private and protected.
Incorporating Payrazr with your payment collection software
If you want to follow Interactive Intelligence’s lead and utilize a platform that will drive your bottom line, contact BillingTree or call us at 877-424-5587.