Introducing New Healthcare Payment Solutions? A Guide to Coping with Change in The Office

Are you implementing new healthcare payment solutions in your practice or doctors’ office? Are you finding that your staff members are not exactly embracing the change? Unfortunately, this is a common problem in medical settings. No sooner do you put one system in place than you introduce another. New regulations, new procedures, a change to payment and billing cultures, and insurance mandates are making the job challenging. It is no wonder that practice staff members find it so difficult to keep up with progress. However, practices that delay changes because of a fear of disruption are just delaying something that is inevitable. The key is not in preventing change, but in finding new ways to implement it that everyone can cope with.

Avoiding the Knee-Jerk Reaction

Just because you see a need for change does not mean you need to jump into it immediately. Take the time to do some research. You need to ensure that the change you are planning to implement is definitely necessary. Once you’re reassured that it is, you need to obtain the information about how that change will affect the practice. Do not just implement change for the sake of it. Making changes is always hard work. When there is a clear reason for adjusting, you need to reassure staff members of the benefits before implementation occurs.

Plan Aggressively

Once you have decided that making changes is essential, you will need to begin planning aggressively. This means considering all the possible scenarios that the change could affect. Plan for changes in workflow, staffing, expenses, legal compliance, and the impact on patients. Putting effective contingency plans in place to address these will stand you in good stead.

Informing the Team

Once you have identified every party this change will affect, you will need to inform them. Be prepared for reticence. Nobody enjoys change. However, by letting them know information, such as personnel changes, policy changes, and timelines, you can allay a lot of fears. Make sure to leave sufficient transition time, too. People need to get used to the adjustments.

Adhering to The Implementation Plan

Once you have done everything above, you need to actually implement your changes. Motivation is the key, and it is vital to get the whole team on board. Persuading staff members that there are benefits in the change for them will go a long way toward helping with this. When it comes to implementing new policies for patient billing and payment processing, the benefits are clear. Practice staff can save considerable time and effort by implementing the latest healthcare payment systems. With web portals, IVR systems, and electronic billing solutions, staff members are under less pressure. This frees them up to focus on more important patient-focused tasks. There will be little need to chase after nonpayers and overdue invoices. There will also be less need for manual payment processing and paper invoicing. In short, staff members will enjoy an easier workload.

Choosing BillingTree’s Health Care Payment Solutions

BillingTree is leading the way in healthcare and patient payment systems. Using cutting-edge technology, this respected industry leader makes it easy for healthcare practices to receive payments on time. With our strong understanding of the needs of the medical community, we have state-of-the-art practice solutions. Simple to implement and beneficial for patients and staff, we tailor our solutions to meet the requirements of this sector. Thanks to dedicated web portals, secure IVR systems, and easy-to-implement payment plans, BillingTree simplifies procedures. By streamlining systems, BillingTree makes it easy to receive a payment for treatment rendered.