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Interactive Voice Response

Hosted 24/7 Agentless-Telephone Payments

Interactive voice response (IVR) is a payment solution that allows callers to interact with an automated telephone-payment system to make ACH, Debit and Credit Card payments 24/7.

BillingTree’s IVR payment gateway can be accessed via a toll-free number or can be routed from your existing telephone system. Upon arrival at the IVR gateway, callers are presented with pre-recorded call flows and scripts, some of which are custom recorded and others pre-built for optimum usability, speed to market, and corporate-brand continuity. Capturing IVR payments is simplified via touch-tone prompts and account-data validation.

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BENEFITS

Learn the benefits that Payrazr IVR can bring you.

  • Controlling finances through efficient self-service
  • Reviewing balances and receiving immediate payment verification
  • Inbound payment calls can be self-managed, reducing expenses
  • Payments can be processed 24/7
  • Payment flexibility creates a smoother customer relationship
  • Call center staff can focus on other servicing issues
  • Greater scalability eliminates on-hold times
  • Manual tasks with automated services reduce errors
  • Outsourced service enables rapid deployment
  • Payment options include checking and savings accounts as well as card payments
  • A customized call-flow script is used for brand continuity
  • Multi-lingual presentations are available
  • Multiple data-integration options can be used
  • Call-transfer logic is used for error-and-exception handling
  • A protected data environment is provided
  • Full integration with BillingTree's suite of payment solutions

Proven performance

  • Best of breed solutions partner suppliers
  • Real time payment authorizations
  • Deployed thousands of times

Comprehensive Payment Solutions for your Business

  • Supplying all channels of payment capture
  • Flexible merchant service capability
  • Centralized reporting when tied to BillingTree Services
  • In house integration services team to deploy APIs into your systems

Innovative & Reliable

  • Offering a unique combination of performance and usability
  • Dynamic code base for adapting future enhancements
  • Full QA and functionality testing
  • PCI, SSAE-16 & HIPAA Certified

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IVR Webinar Replay

Utilizing IVR Technology to Drive Agency Growth
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Payrazr Solutions

  • Gateways, Portals, Web Payments
  • IVR’s, Agent Assisted, Virtual Agents
  • API’s, Document Mgmt
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