Reducing the Healthcare Administrative Burden – Can Medical Payment Processing Solutions Help?

A recent paper from the ACP estimated, every year, excessive administration is costing more than $40,00 per FTE physician. That’s a significant amount of money that practices could benefit from saving. The figures are exceptionally worrying. Evidence shows practice staff members are spending around six-and-a-half hours weekly on handling EHR documentation. They are also spending as many as five hours every week on insurance-related and billing activities. This is clearly extremely excessive and affecting the level of care that patients receive. So how can the healthcare sector reduce the administrative burden? Which strategies can it put in place? Could online medical payment processing solutions help? Here, we take a look at which changes practices can implement to make administration easier.

  1. Using Cloud-Based EHR Systems

One simple step that practices of all types can take is to switch to a Cloud-based EHR system. Electronic Health Record systems are one area in which the healthcare industry can improve efficiency. Around 80 percent of medical practices currently use an EHR system. However, the efficiency of how they use those systems varies. A report from the National Center for Health Statistics revealed it takes around 4,000 mouse clicks to document patients’ records. That represents a shocking 43 percent of doctors’ time. Cloud-based EHR systems can increase efficiency, speed the process of making medical claims, and reduce IT problems.

  1. Implementing Online Medical Payment Processing

If practice staff members are still manually processing payments, this needs to change. Staff members have huge amounts of work to get through every day. There are increasing pressures on administrative teams and frontline staff. Finding ways to reduce some of that pressure is paramount. Freeing up staff time to focus on essential tasks couldn’t be more important. One way to do this is to eliminate manual invoicing and payment processing. By switching to an online billing solution, staff members can save a vast amount of time. When a practice adds an online patient payment system into the mix, it can save even more time. Giving patients the ability to handle their own payments frees up staff to tackle other areas of their work. As an added advantage, evidence shows that patients are more likely to pay on time when they have better control. This means that not only can staff members be more productive, but the practice can enjoy better cash flow overall.

  1. Delegating and Prioritizing Tasks

A third strategy that can reduce a practice staff’s administrative burden is better delegation and prioritization of tasks. Team and individual responsibilities must be clearly outlined and emphasized. Knowing the staff members’ individual skill sets is key to successful administrative task delegation. Identifying each person’s weaknesses and strengths will enable practices to assign him or her to the most effective role. Devising a clear strategic plan will improve the team’s overall efficiency. Working closely as a coherent team is essential to the success of any modern medical practice. Therefore, it’s key to implement practice guidelines that ensure staff members complete tasks in a timely manner. 

Streamlining Your Practice’s Administrative Function

These three top tips will help to streamline your medical practice’s administrative function. By implementing effective delegation and prioritization of tasks, and by using Cloud-based EHR systems, you can save time. By implementing online billing and medical payment processing systems, practices can not only become more productive but also save money. BillingTree’s cutting-edge online patient payment systems are leading the way in the healthcare industry. By putting in place web portals and electronic bill presentment, BillingTree’s solutions can reduce administrative burdens in the medical sector.