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Customer Support/Frequently Asked Questions

Welcome to BillingTree’s Customer Support/FAQs page. For immediate support please contact us by phone at (877) 424-5578 or email support@mybillingtree.com to open a ticket.

Q: Is BillingTree validated with VISA for PCI-DSS Compliance?

A: Yes, VISA lists our latest PCI Compliance information within their Global Registry of Service Providers.  To view VISA’s Global Registry of Service Providers, CLICK HERE.

Q: As a BillingTree Customer, where can I sign up for my complimentary Compliance Coach course?

A: CLICK HERE and upon validation of your current customer status you will receive an email back within 3 business days.

Q: I ran a card today in error.  Can the payment be stopped?

A: No.  Since card payments are real-time, the payment cannot be stopped. It can, however, be voided.

Q:  I ran an ACH payment today in error. Can the payment be stopped?

A: Yes. Since ACH payments are NOT real-time, the payment can be stopped (as long as it is caught before 6PM EST on the date of entry).

Q: Can I process a credit to someone’s card? How do I issue the credit?

A: Yes, you can process a credit to a card using the BillingTree gateway, however, you cannot issue credit to a card that has not been previously charged.

Q: I can’t remember my password. Am I able to reset it?

A: Yes, for both CC & ACH.

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Q: Is there a way to break down what I received in deposit?

A: Yes, for both CC & ACH.

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Q: I am trying to run a card and it is declining. Can I see why?

A: Yes, in the card gateway directly (LINK TO GATEWAY) there is a report available to show you what is declining and why.

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Q: Is there a way to tell if an ACH item returned?

A: Yes.  In the ACH gateway directly ” Click Here” there are reports available to you to show what has returned.

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services & Solutions

BillingTree Merchant Services

  • Credit, Debit, ACH, Debit Card Only, NSF Mgmt
  • Comprehensive Banking Network
  • Competitive Pricing
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Payrazr Solutions

  • Gateways, Portals, Web Payments
  • IVR’s, Agent Assisted, Virtual Agents
  • API’s, Document Mgmt
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