An advanced online payment service featuring Enrollment and PayNow portal access for customer payments, paperless eBill delivery and robust management reporting to help businesses manage consumer based billing. This service is available in modules and can be configured to suit various business models and size.
BUSINESS-TO-CONSUMER (B2C) ELECTRONIC BILLING – UTILITIES PROVIDER CASE STUDY
A Southern, non-hazardous waste management firm was looking for an eServices vendor who could perform electronic invoice delivery direct from a bank’s bill pay system. (Note: this requires a vendor who has clearinghouse sponsorship, which BillingTree has). After careful review of all the criteria needed, we were able to successfully manage this company’s electronic billing needs. With a tactical plan and strategy, their customer service agents now use a single system to process payments over the phone or over the counter. Within a few months, the company was placing 50,000 statements online for customer viewing and collecting more than 10,000 payments per month – in excess of $2 million. This twenty percent payment adoption rate decreased customer service agent costs, as well as DSO. The electronic delivery of invoices resulted in a $9,000 per month savings in paper, envelopes and postage with paper mail.