Customer Support & Frequently Asked Questions

For immediate support with BillingTree solutions, please contact us by phone at 877-243-9724 or email [email protected] to open a ticket.

For immediate support with iPayX solutions (CareView, XPrsPay), please contact us by phone at 800-530-7004 or email [email protected].

A: As it pertains to gateways:

  • We DO NOT transfer ownership of BT created, managed and supported accounts to other processors or vendors.
  • We DO NOT transfer ownership of gateway accounts including those on USAEPAY,, Payrazr or any other gateway.

A: Yes. Since ACH payments are NOT real-time, the payment can be stopped (as long as it is caught before 6PM EST on the date of entry).

A: Yes, you can process a credit to a card using the BillingTree gateway, however, you cannot issue credit to a card that has not been previously charged.

A: No. Since card payments are real-time, the payment cannot be stopped. It can, however, be voided.

A: Yes, in the card gateway directly (CC-Payrazr, CC-Legacy) there is a report available to show you what is declining and why.

A: Yes. In the ACH gateway directly (ACHNow) there are reports available to you to show what has returned.

A: RCM or revenue cycle management is a financial process that uses healthcare billing software. Healthcare organizations use it to track episodes of patient care. CLICK HERE

A: Revenue cycle management is sometimes called RCM. It refers to a financial process using healthcare specialist billing software. Medical organizations use RCM to track patient care episodes. CLICK HERE

A: The term “third-party payment” refers to anyone paying for medical treatment who isn’t the patient. This may be a public entity or a private one. CLICK HERE

A: In any industry, “accounts receivable” is a term referring to the amount of money a customer owes to a company. This refers to goods and services the company has delivered, but the customer has not yet paid for. CLICK HERE

A: There are several healthcare payment models in existence. These include: CLICK HERE

A: In the healthcare sector, the term “payment systems” refers to the ways in which providers of medical services receive payments. In the past, payment systems in the healthcare industry referred to paper invoicing and cash and check payments. CLICK HERE

A: The term “accounts receivable” refers to a balance of money owed to a company for services or goods delivered. The customer has not paid for these services or goods yet. CLICK HERE

A: In the healthcare industry, accounts receivable can prove to be problematic. Practices and medical organizations are trying to find ways to manage them more effectively. CLICK HERE