Customer Support & Frequently Asked Questions
For immediate support with BillingTree solutions, please contact us by phone at 877-243-9724 or email [email protected] to open a ticket.
For immediate support with iPayX solutions (CareView, XPrsPay), please contact us by phone at 800-530-7004 or email [email protected].
A: As it pertains to gateways:
- We DO NOT transfer ownership of BT created, managed and supported accounts to other processors or vendors.
- We DO NOT transfer ownership of gateway accounts including those on USAEPAY, AUTHORIZE.net, Payrazr or any other gateway.
A: Yes. Since ACH payments are NOT real-time, the payment can be stopped (as long as it is caught before 6PM EST on the date of entry).
A: Yes, you can process a credit to a card using the BillingTree gateway, however, you cannot issue credit to a card that has not been previously charged.
A: No. Since card payments are real-time, the payment cannot be stopped. It can, however, be voided.