BillingTree Customer Support and Help Center

For immediate support with BillingTree solutions, please contact us by phone at 877-243-9724 or email [email protected] to open a ticket.

I ran an ACH payment today in error. Can the payment be stopped?

Yes. Since ACH payments are NOT real-time, the payment can be stopped (as long as it is caught before 6 PM EST on the date of entry).

Can I process a credit to someone's card? How do I issue the credit?

Yes, you can process a credit to a card using the BillingTree gateway, however, you cannot issue credit to a card that has not been previously charged.

I ran a card today in error. Can the payment be stopped?

No. Since card payments are real-time, the payment cannot be stopped. It can, however, be voided.

I am trying to run a card and it is declining. Can I see why?

Yes, in the card gateway directly (CC-Payrazr, CC-Legacy) there is a report available to show you what is declining and why.

Is there a way to tell if an ACH item returned?

Yes. In the ACH gateway directly (ACHNow) there are reports available to you to show what has returned.

What is Revenue Cycle Management in Healthcare?

RCM or revenue cycle management is a financial process that uses healthcare billing software. Healthcare organizations use it to track episodes of patient care. CLICK HERE

What is Third-Party Payment Healthcare?

The term “third-party payment” refers to anyone paying for medical treatment who isn’t the patient. This may be a public entity or a private one. CLICK HERE

What is Accounts Receivable in Healthcare?

In any industry, “accounts receivable” is a term referring to the amount of money a customer owes to a company. This refers to goods and services the company has delivered, but the customer has not yet paid for. CLICK HERE

What Healthcare Payment Models Exist?

There are several healthcare payment models in existence. These include: CLICK HERE

What Are Payment Systems in Healthcare?

In the healthcare sector, the term “payment systems” refers to the ways in which providers of medical services receive payments. In the past, payment systems in the healthcare industry referred to paper invoicing and cash and check payments. CLICK HERE

What Are Healthcare Accounts Receivable?

The term “accounts receivable” refers to a balance of money owed to a company for services or goods delivered. The customer has not paid for these services or goods yet. CLICK HERE

How to Fix Accounts Receivable for Healthcare?

In the healthcare industry, accounts receivable can prove to be problematic. Practices and medical organizations are trying to find ways to manage them more effectively. CLICK HERE