At the present time, the good news for urgent care providers is that its market holds a strong financial position, with further growth expected in the next couple of years. Nevertheless, despite this being the case, urgent care centers still need to take care when it comes to ensuring their long-term success since mistakes and errors with patient billing solutions can end up being surprisingly costly to the organization – not only in financial terms but also in terms of reputation. Adhering to the latest best practices in urgent care billing is essential, and here we look at the top three practices to put in place in your center.
Take Care That No Charges Are Overlooked
When any patient visits his or her urgent care treatment center, the chances are that the atmosphere will be pretty hectic. By the nature of the organization, there is always something vital taking place, and with staff coming and going all the time and emergency situations constantly underway, it is all too easy for key documentation and paperwork to be mislaid and for treatment providers to be forgotten on the final bill. The result is that charges are missed from the patient’s final invoice. And, while that may be good news for the patient, it spells disaster for the healthcare provider.
Some of the most common charges that are frequently overlooked include injections, laboratory tests, and X-rays, as well as incorrect dosage amounts for medications. Best practice dictates that providers should document every service the patient receives immediately after it was provided to make sure nothing is missed from the records.
Filing Claims Accurately
Another area where errors often arise is when healthcare organizations file their claims with insurers. While this is a surprisingly common occurrence, it is quite easy to avoid mistakes of this nature. It is essential to include all relevant information when submitting a claim to a patient’s insurer. Otherwise, there is a high chance of the claim being denied. Some of the most basic errors include the use of incorrect code modifiers, or even code modifiers that are entirely missing, as well as illegible handwriting or unclear specifications around the code. These missteps can easily be prevented by double checking each and every claim before it is submitted. Alternatively, medical billing can be outsourced to specialists who can guarantee that all claim forms are accurate before they are sent to the insurance company.
Front End Emphasis
The healthcare revenue cycle is an extensive process and finding patient billing solutions that maximize revenue are essential to the success of any urgent care center. From the minute the patient approaches the front desk, it is vital to make sure that all front-end processes are operating smoothly. From requesting an existing balance from the patient before he or she goes into his or her appointment to providing quick and easy ways for treatment recipients to pay their balances, having robust processes in place is key to preventing revenue loss. iPayX is a user-friendly cloud-based payment system that represents a convenient and simple way to deliver, manage, and collect patient payments. By providing self-service tools, not only are the costs of collection dramatically reduced for the healthcare provider, but more money can be collected in a shorter space of time.
BillingTree’s iPayX patient billing solutions are the ideal choice for any urgent care treatment center, and with their enhanced security, complete compliance, and ease of integration, they will not just increase the amount of revenue received by the organization but will also increase patient satisfaction and engagement by providing the perfect complement to existing best practices.