Using Healthcare Collection Software and Other Tips to Improve Efficiency in Your Medical Office
Improving the efficiency of your medical office will improve your patients’ satisfaction. More than that, it will increase the bottom line of your practice. Here, we look at some of the best ways to reform the way in which your practice handles the patient flow. From implementing quality healthcare collection software to identifying areas in which you waste time, our tips will help boost revenue.
- Identify Your Efficiency Opportunities
One way to streamline your practice is to improve its patient flow. This allows you to see a larger number of patients and increase your revenue. Part of achieving this involves identifying areas in which you are wasting time. You can do this by creating a map to show patient flow. Look at how your patients are physically moving through your office. Identify the length of time they’re spending in every location. Armed with this information, you can work out how to reduce wasted time. By automating the check-in and checkout process, you can free up staff time. Front-line staff can focus on office tasks while patients can make a speedier exit.
- Ask Patients to Fill Out Their Paperwork They Arrive
Collecting a patient’s medical history adds time to his or her appointment. We all know the impact paperwork can have on your practice’s efficiency. Thanks to the latest medical software, it’s possible for patients to complete their paperwork ahead of time. Rather than giving them paper forms to complete in the waiting room, they can do it all themselves at home. They can simply go online and complete their medical histories before their appointments. This saves your patients time and saves your front-line staff time, too. Evidence has shown that implementing this practice reduces an average appointment by 10 minutes. This allows you more time to see a larger number of patients.
- Make Procedures, Then, Follow Them
Most practices have procedures in place to handle different aspects of the organization. However, not all practices adhere to them. Every staff member should have his or her own list of protocols and steps. This means a staff member won’t waste time trying to determine which action to take in each situation. Having clear procedures in place takes all the decision-making out of your staff’s hands. This means your staff members won’t need to spend time wondering what to do in a particular circumstance. By eliminating this element from your practice, you will save time, and, again, be able to see more patients.
- Make Payments Simpler
Technology completes tasks a lot more rapidly than your office staff ever could. Utilizing cutting-edge healthcare collection software increases the efficiency of your practice greatly. The right healthcare payment processing solutions can save your staff a vast amount of time. From facilitating payments via IVR payments or online payment portals to electronic billing, automation is the key. BillingTree offers advanced payment solutions tailored to the needs of medical practices. BillingTree’s solutions are fully scalable and can integrate seamlessly with existing systems. This makes them ideal for the biggest hospitals and the smallest rural practices alike. Even better, they’re fully HIPAA compliant and extremely cost-effective. This makes them the perfect choice to improve the patient payment experience all-around.
- Automate the Practice
Healthcare collection software is beneficial, but there are other areas in which you can automate your practice. Medical practice software can also increase the efficiency of your practice. Do you currently rely on front office staff to arrange appointments and invoice patients? If so, it’s time to put a patient portal in place. This enables patients to manage their own paperwork and schedule appointments themselves. Front office staff can be a useful troubleshooting resource in the event of a problem. However, usually, they can perform their own tasks.
Some types of software can track performance, too. This makes it easier to see just where you’re losing time in the office. With performance tracking, it’s even easier to create a patient flow map. The software can also decrease laboratory waiting times. It’s possible for patients to return home and view their lab reports from their smartphones or PCs.
- Start Delegating Tasks
There have been studies done showing that multitasking can actually kill productivity. Multitasking requires the brain to switch constantly between modes and to readjust. This means your office staff should avoid multitasking. Doctors shouldn’t be answering the telephone or scheduling appointments. Receptionists shouldn’t have to deliver laboratory test results to the patients. You should give all your staff members a list of tasks they need to complete each day. This improves efficiency while keeping staff members on track effectively.
Follow these six tips and your medical office should rapidly see its efficiency improve. By improving efficiency, your patients will be more satisfied, and your bottom line will increase. As a result, your office is sure to thrive.